Contact Us
Our friendly loan experts are here to answer any questions you may have via email or phone.
New loan?
For questions about our process and/or about a new application.
Mon – Fri: 9 am – 7 pm ET
Sat: 9 am – 6 pm ET
Existing loan?
For questions about your existing loan or to check your repayment status.
Mon – Fri: 9 am – 7 pm ET
Sat: 9 am – 6 pm ET
LET US KNOW IF YOU HAVE ANY QUESTIONS OR COMMENTS.
Our goal is to respond within 1 business day and you are always welcome to call customer service during our hours of operation.
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ACE Money Express is committed to responsible lending. Loan approvals are subject to eligibility and applicable laws.
*Ace Money Express is not a lender in all states. Ace Money Express and third-party lenders use various credit reports, data sources and application information as part of their underwriting. Not all applications are approved. Approval and loan terms vary based on applicant qualifications and by state. See Rates & Terms for details. Decision may take longer if additional verification or documents are required.
†Applications approved before 1:30 p.m. CT Monday-Friday are generally funded same business day, subject to your bank's processing times. Applications approved other times are generally funded the next business day. Some applications may require additional verification. In such cases, if approved, funds will be disbursed by the following business day after the additional verifications are complete.
TX residents: Ace Money Express operates as a Credit Access Business (CAB) to arrange a loan between you and an unaffiliated third-party lender.
Rates & Terms